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Making a booking |
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The completed booking
form, showing the name of the lead person confirms that he/she has
the authority of all other persons included on the booking form to
make the booking on their behalf and that he/she has read and
accepted these Booking Conditions. A non-returnable deposit of £100
per week for the villa is required at the time of booking. Deposits
are accepted as part payment towards the total cost of the holiday.
On receipt by the owner or management agent of your completed
booking form and deposit's), we will reserve your holiday. Your
booking is only confirmed and accepted in respect of all persons
named on the booking form when the owner or management company
representative sends an acknowledgement. It is important to check
the details on the acknowledgement and that all the dates are
exactly as you requested. The villa owners responsibility is to
provide you with the holiday you have booked as confirmed to you
subject to these booking conditions. If you want to cancel or change
your booking you may have to pay amendment or cancellation costs,
which may be as much as the total holiday cost. |
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Security
deposits |
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A £200.00 / $300.00
security deposit is required when the property is booked. This
amount may be varied at the discretion of the owner. This will
indemnify the owner against any exceptional or additional charges
arising from the use of the property for (but not limited to) excess
cleaning costs, damage, replacement or repairs to the property or
it's contents. Security deposits will be refunded within 21 days of
return less any charges for the above. |
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Paying the
balance |
Balances are payable
in full 8 weeks before departure. For bookings within 8 weeks of
departure the total rental amount plus security deposit is payable
in full at the time of booking. If payment of the balance of the
price of the holiday is not received by either the villa owner or
management company by the due date, the owner or management company
representative reserves the right to cancel the booking for the
holiday in which case the villa owner is entitled to keep all
deposits paid in respect of the holiday and you will have to pay a
cancellation charge as though there had been a cancellation.
The villa owner reserves the right to raise or lower its prices at
any time before you book the holiday.
Once you have booked and confirmation has been forwarded, the price
of the holiday is guaranteed except that the owner may pass on to
you, and you will have to pay, any tax, duty, levy or any increase
in such tax, duty or levy that is charged by any government or other
authority after the date your booking is confirmed and accepted.
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Special requests |
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We will endeavour to
fulfill any special requests made at the time of booking, however,
they cannot be guaranteed. |
|
Changes by you |
|
If you wish to make
any changes to your holiday after the booking is confirmed we will
do our best to help you. However, amendments to the choice of
property may result in an amendment fee and or cancellation charges
being applied. |
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Cancellation by
you |
Your cancellation can
only be accepted if it is in writing from the person who signed the
booking form. Cancellation will be effective from the date it is
received and acknowledged by the villa owner or management company.
We reserve the right to consider the booking cancelled if the
balance is not paid 8 weeks before departure. It is recommended that
notice of cancellation be sent by recorded delivery post.
Cancellation charges will be calculated as set out below.
More than 10 weeks
before departure.
8 to 10 weeks before departure.
6 to 8 weeks before departure.
0 to 6 weeks before departure. |
Deposit only.
50%
75%
100% |
|
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Travel documents |
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All passport, visa,
travel insurance and health certificates are your responsibility and
the villa owners or management company accept no responsibility for
any delay or expense incurred through loss or any irregularities in
your documents. |
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Complaints
procedure |
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If you have a
complaint whilst you are on holiday, you must tell the local
Management Company immediately. They will do their best to resolve
any problem to your satisfaction on the spot. In the unlikely event
that any complaint cannot be settled quickly, you should contact the
owners direct ( phone +44 1902 661123 ). We cannot accept liability
for any complaints that have not followed the above procedure and
which are not received by us within 28 days of your return. Claims
in respect of accommodation are limited to the total rental amount
paid. |
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General
conditions |
Liability. We cannot
accept liability for acts or omissions over which we have no
control. This includes (but is not limited to) airlines, car hire
companies, management companies and for loss or damage caused by
Force Majeure events such as strikes, fire, flood, delays or any
other events beyond our control.
Instructions and deposits taken by telephone and verbally confirmed
are binding and will be subject to the same terms and conditions as
written confirmations.
Refunds will not be made for services included in the holiday price
that are unused after the departure date.
All guests will be responsible for behaving in a responsible manner
and in accordance with local regulations. The villa owners do not
accept any responsibility for termination of travel or holiday
arrangements due to guests causing distress, annoyance, damage or
danger to others and therefore will not consider any claims for
compensation. The villa owners cannot accept any liability for
injury to guests or visitors to the homes or by use of swimming
pools or for loss of property howsoever caused. Check in time is 4
pm. Check out time 11 am. Earlier check in depends on availability.
Signing of the booking form constitutes acceptance of the terms and
conditions on behalf of the party booked. The accommodation cannot
be shared or sublet. The maximum occupancy of our villa is 10
persons. If it is proven that this number has been exceeded
without the owners consent we reserve the right to cancel the
booking, without compensation and at any time during the rental
period. |
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"Booking or
Holiday" |
|
Booking or holiday
means the booking or holiday made by you or any person on your
behalf that is named on the booking form. |
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"Force Majeure" |
|
Force Majeure means
any circumstances which are unusual or unforeseeable and are outside
our control including (but not limited to) war or threat of war,
riot, civil strife, hostilities, political unrest, government action
or airport regulations, industrial dispute, natural or other
disaster, nuclear incident, terrorist activity, weather conditions,
technical problems with transportation, closure of airports, fire,
flood, drought and temporary equipment failure in our villa. |
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Jurisdiction |
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These conditions do
not affect your statutory rights and are subject to English law and
the jurisdiction of the English courts. |
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Statutory Rights |
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Your statutory rights
are not affected. |
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Privacy
Statement |
We are committed to
protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection
Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible
service.
We will not e-mail you in the future unless you have given us your
consent.
The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
- Credit/debit card details (only if booked through our USA
management company)
The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the
Which? Web Trader Code.
We may use technology to track the patterns of behavior of visitors
to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email
us at sfv@blueyonder.co.uk
Sorry no pets
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